Ways to Manage Remote Service Techs
Battling Isolation Managing your remote tech team is difficult. With the new normal, managing remotely can be even more difficult. I discovered the hard way that I needed to adapt my strategy to ensure that my techs were not feeling isolated and they were feeling supported. Humans are social animals. We tend to suffer and […]
PID vs. Pstat
Many of us have heard that in order to make good espresso you need an espresso machine fitted with a PID controller. The real question is, why? Is it true that a PID is the only way to achieve the temperature stability for a great espresso shot? To understand the advantage of a PID […]